FAQ

FOREX REBATE SERVICE

1. What if my trade loses, do I still get rebate?

   Yes, you will get rebate. There is no difference in this situation – if you win or loose, you get rebate on your traded volume.

2. Why do I have to go register through you to receive rebates? Why cant I just sign up directly with wanted broker?

   If you go directly, you will not be able to get rebates. Therefore, you have to register with our introduced broker of your choice using the placed links or naming us as referring/introducing broker. Otherwise a Forex broker will not be able to find out that you have been referred by FXIna.com.

3. How do I sign up to get rebates?

   To join our forex rebate service, you need to:

   • register at our page;
   • open an account with FXOptimax;
   • register your account at our page.

   You can begin to trade then.

4. Why clients do not pay more money when they go through an IB – FXIna.com?

   FXIna.com is an introducing broker (referring agent) to FXOptimax. Main rule of partnership with Forex brokers – no increased spreads and no added commission fee. We are compensated by the clearing firm (the company that holds the clients’ funds and execute the trades) we work with according to referred clients trading volume. This way we can offer traders a cash refund on every trade a trader executes
   We receive commission for every round turn trade our referred clients make. Then we give the majority of this commission back to them!

   We are just doing revenue sharing with referred Forex traders!

   Note: We DO NOT hold any funds! Clearing firm holds your funds.

   You will receive exactly the same spreads, execution, and other levels of service from your Forex broker that you would if you register directly to your selected Forex broker. The only difference – you will get monthly rebates.

5. How can the clearing firm compensate the IB – FXIna.com without making the client pay for it?

   The clearing firm pays referring/introducing agent a part of the spread for the referred trader. Trader get access to the same tight spreads that are available to all other clients of the clearing firm. This way of compensation is common and most of the clearing firms work with referring/introducing agents to get more clients.

   If you would not use our Forex rebate service, you will not get rebates according to your trading volume.

6. Do you have access to my account?

   We have no authorization to access your account, because we partnership with Forex brokers as referring/introducing broker and not as money manager. Therefore, you will receive the same spreads, execution, and other levels of service from FXOptimax that you would if you would register directly at FXOptimax.

7. How much do I need to start?

   Our service is FREE for all traders. The limitation is from brokers side, because each broker has an initial deposit amount that is required to open an account. This amount varies within brokers.

8. Can I demo trade the account before I go live?

   Definitely, yes! Each listed Forex broker has demo accounts. You can test the broker prior opening a live trade account.

9. If I am already profitable from trading, why do I need a rebate?

   Regardless of whether you are a new or experienced trader profitable or not you should be receiving a rebate on your account. This is money you are going to pay out per trade in any case. Do you want to throw your money and not get it back at no additional cost to you?

10. Does it matter which currency pairs I trade?

    Not at all. You will get the same rebates regardless of currency pairs traded.

11. Does my account size matter? Can I be too small to qualify for rebates

    We accept every client, who wants to get trade rebates. It does not matter how big or small your account is. You need just to trade and you will receive rebates.

ABOUT FXOPTIMAX SERVICES

1. What is FXOptimax?
   FXOptimax, Inc provides a possibility of excellent trading environment by bridging all client orders to Prime Brokers and/or Bank. For more reference, please click here.
2. What account types does FXOptimax offer?
   We offer two account types, FXOptimax Micro and FXOptimax STP. For more account type information, please click here.
3. Where do I start to register with FXOptimax?
   Please fill the registration form here or follow the tutorial on this page.
4. How large is the spread at FXOptimax?
   FXOptimax offers its clients the most competitive spread, please click here to compare the spread table.
5. What leverage level can I choose?
   Our leverage is available from 1:1 to 1:400 for FXOptimax Micro, based on your deposit on the account. For FXOptimax STP, you can choose leverage 1:1 to 1:100.
6. What trading platform will be used if I trade at FXOptimax?
   We use the most convenient trading platform, the MetaTrader 4.
7. Does FXOptimax support mobile device trading platform?
   We provide the MetaTrader 4 platform for BlackBerry smartphone. Please refer to this page for more details.

ACCOUNT VERIFICATION

1. What should I do to verify my registration?
   Please upload coloreds scans of your original proof of identity (passport / government issued id card / driving licence) and proof of address (utility bill or bank statement, with the same address as your registration form). Click here to verify your account now.
2. What kind of files are accepted for verification?
   We accept image file formats (JPG/GIF/PNG) and the file size should not more than 1 MB.

MYFXOPTIMAX PERSONAL AREA

1. What is MyFXOptimax?
   Every clients of FXOptimax will have a very personal user area called MyFXOptimax. You can manage your account through this personal area, including the deposit, withdrawal, password changing procedur, and many other features. Please click here to access your personal area.
2. I have entered the correct password, but why can’t I login to MyFXOptimax?
   Please do not hesitate to send an email to admin@fxoptimax.com, our support staff will help you as soon as possible.
3. I forgot the password to login to MyFXOptimax Personal Area, what should I do?
   Please try to reset your password here and you will receive the new password upon the approval. If you cannot reset the password automatically, please do not hesitate to send us an email to admin@fxoptimax.com. Do not forget to attach your proof of ID aand proof of address as the verification to your reset request.
4. I forgot the PIN, how can I reset it?
   Please login to your MyFXOptimax Personal Area, select the PIN menu and click on “Reset”. After completing the procedure, please wait for our review, we will send you the new PIN by email upon approval.

DEPOSIT AND WITHDRAWAL

1. What e-currency does FXOptimax accept?
   For this moment, we accept Liberty Reserve, Global Digital Pay and C-Gold. For our Libe-currencies details, they will be available at myFXOptimax Personal Area once you have opened an account with us.
2. Does FXOptimax provide local deposit and withdrawal services?
   Yes, we provide this feature via our local partners in some countries. Please contact our patners in your country and see if they can help you with local deposit and withdrawal service.
3. Does FXOptimax accept wire transfer?
   Yes, our banking details can be seen on your MyFXOptimax once you have opened an account with us.

FXOPTIMAX METATRADER 4

1. Where can I download FXOptimax MetaTrader 4 platform?
   You can download our platform by clicking the button at the top of our website or just simply click here.
2. Why my MT4 always shows “Waiting for Update”?
   This is happened because there are differences in the pairs names, between the current account type and the charts currently displayed. Please close all the charts and re-add new charts again, or simply drag the pairs on the Market Watch section towards your existing charts.
3. Why my MT4 account status is disabled?
   If your account balance is left empty for 2 weeks, we will temporarily inactivate your MT4 account and you will get “account disabled” message when you log in. You can activate your account again by making deposit, your account will be functioning again as before.